Tata Consultancy Services’ plan to cut 12,200 jobs would once have been unthinkable. The country’s largest software exporter, with more than 613,000 employees, has long symbolised India’s IT ascent and its ability to generate steady jobs even in downturns.Yet the company’s most sweeping workforce reshuffle in years is not a crisis response. It is a pre-emptive strike to survive a world where clients want more for less, artificial intelligence is hollowing out mid-level roles and labour arbitrage, the engine of India’s tech boom, no longer carries the same premium.
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