TCS and ServiceNow Sign Multi-Year Pact to Accelerate Enterprise AI and Autonomous Workflows

Tata Consultancy Services and ServiceNow have signed a multi-year partnership to accelerate artificial intelligence adoption across enterprise functions, the company informed in a regulatory filing to exchanges. The collaboration will focus on building industry-specific AI solutions to transform manual processes into intelligent, autonomous workflows.

The filing stated that enterprises are seeking expertise to reimagine work transformation using AI, specifically in back-office functions such as human resources, finance, supply chain, procurement, and employee services.

Under the partnership, TCS will develop solutions on the ServiceNow platform using trusted AI and a unified governance model. The press release noted that these initiatives aim to make enterprise workflows more efficient, proactive, and insight-driven. The solutions will be deployed through the TCS AI-led, autonomous global business solutions portfolio.

 “As global enterprises rethink operating models for growth and efficiency, they are looking for partners that can deliver innovation, execution, and governance at scale,” Amit Zavery, President, Chief Operating Officer and Chief Product Officer at ServiceNow, commented on the alliance. He added: “Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernizing legacy environments, and driving measurable business outcomes.”